GEAR UP FOR GREATNESS
SURVEYS WE OFFER
EMPLOYMENT
ASSESSMENT
TALENT MANAGEMENT ASSESSMENT
CUSTOMER SATISFACTION
ANALYSIS
EMPLOYMENT ASSESSMENT
Much more than a traditional employee survey, our customizable, bottom-up analysis not only measures and quantifies employee feedback but also establishes baseline performance measures. Sure, our survey asks the typical questions asked on employee surveys such as job satisfaction, but ours reaches greater depths, assessing additional practices that are critical to productivity. Along with employee engagement and loyalty, we assess areas such as leadership and management competency, processes and culture, and teamwork and communication. Our objective is to provide your organization with “actionable knowledge” and valuable performance management tools to enable change and improvement at the individual department level. The reports that we produce will be in an easy-to-understand format. We will pinpoint who among the managers is performing exceptionally and who is struggling. We show how front-line leaders compare to one another in your organization, their peers, and national averages. More importantly, our analysis shows you what the best course of action is for each department and manager
TALENT MANAGEMENT ASSESSMENT
The top-down assessment will help you learn how executives view their direct reports. Like your GPS system that uses multiple satellites to pinpoint your position, the Talent Management Assessment, when taken in context with the employee survey, will give you a better understanding of the capabilities of your frontline managers. Do people have confidence in them? Are they respected? Are they capable? Are they leaders today? Can they become leaders? This tool provides a highly effective look at the managers who most influence your company’s performance. We deliver reliable, triangulated measurements that differentiate the high-achieving mini cultures with your company from the low achieving mini cultures – showing each manager’s odds of success in their current role. We’ll give you a specific prescription as to what is required to improve the performance of each manager, whether it’s coaching, obstacle removal or something else.
CUSTOMER SATISFACTION ANALYSIS
Being an Indispensable Strategic Partner means going beyond understanding your customer’s basic levels of needs and satisfaction. Organizations that become customer focused form a “connective link” between their customer’s wants, expectations and satisfaction as well as the organization’s overall strategic objectives, processes and activities. In essence, this means that the entire organization has “internalized” the reason they are in business is to exceed their customers’ expectations. Our Customer Satisfaction Assessment is a custom-designed tool that allows an organization to understand what service attributes are most important to its customer, and how well they are being satisfied. Accurate and in-depth customer information helps organizations focus their improvement activities according to customer expectations, rather than according to insiders’ perceptions. By aligning business strategy, processes, and service efforts to focus on your customers, your organization can maximize performance with minimal waste of time and resources.
